Seller Protection

Seller Protection applies to sellers who meet the platform's account, verification and listing requirements and who comply with their obligations under these terms and policies.

Sellers must maintain an account in good standing, provide accurate information and complete required verification steps.

Sellers must provide accurate descriptions, genuine photographs and truthful condition information.

Sellers must be the lawful owner of, or otherwise have the right to sell, each listed item.

Sellers must sell only genuine items. Counterfeits and replicas are prohibited.

Sellers must not list prohibited, illegal or unsafe items.

Sellers must state the item's condition truthfully using the platform's condition categories.

You keep 100% of your selling price. No listing fees. No selling commission. This describes how ReDrip calculates the seller's share. It does not make a seller immune from lawful reversals such as approved refunds, dispute outcomes, chargebacks or other lawful obligations.

Seller proceeds may remain pending while the transaction is being completed. Pending funds are not withdrawable.

Proceeds become available when the applicable completion and protection conditions are satisfied (for example delivery confirmed or the protection window expires without a qualifying dispute).

Sellers must ship within 3 business days after verified payment. "Business days" currently excludes Saturday and Sunday. ReDrip does not automatically exclude South African public holidays unless and until that functionality is implemented.

Sellers should provide tracking and retain proof of shipment, which may be required as evidence in a dispute.

Sellers must package items appropriately to protect them during delivery.

Sellers must cooperate with reasonable courier requirements and provide accurate fulfilment information.

If a buyer raises an eligible dispute, the seller will be given an opportunity to respond and provide evidence.

Sellers should provide relevant evidence, such as photographs, tracking and communication records.

Seller proceeds may remain pending or be placed on hold while an eligible dispute is reviewed.

Where evidence supports the seller, ReDrip may decide in the seller's favour and release proceeds according to the normal transaction completion process.

Where evidence supports the buyer, ReDrip may approve a refund or other resolution, which may reverse or adjust seller proceeds or balances.

If a seller fails to ship within the required timeframe, ReDrip may cancel the order, process an eligible refund, and record the non-fulfilment for trust and account purposes.

Lost parcels are handled through the platform's protection and dispute processes. ReDrip does not promise reimbursement to the seller unless such protection actually applies to the specific situation.

Damaged parcels are reviewed based on evidence, packaging and handling. Sellers who packaged appropriately and followed guidance may be protected from unfair claims.

Couriers are responsible for the physical delivery. ReDrip is not a courier and does not determine Buyer Protection outcomes on the courier's behalf.

Counterfeit or authenticity claims are investigated based on evidence. False claims may be decided in the seller's favour; genuine counterfeit listings are not protected.

Where a chargeback affects a marketplace transaction, ReDrip may place funds or accounts under review. Seller proceeds may be reversed where lawfully required. Duplicate recovery is prohibited.

ReDrip takes fraudulent buyer activity seriously and may restrict accounts or reverse outcomes where fraud is established.

ReDrip may warn users, remove listings, restrict features, hold payouts where authorised, investigate suspicious activity, suspend or terminate accounts, and preserve records, subject to fair operation and applicable law.

Payouts may be held where authorised (for example during disputes, fraud investigations or verification), in accordance with these terms and applicable law.

Sellers must not attempt to move active marketplace transactions off-platform to avoid protections or fees. Off-platform payments are not protected.

Sellers remain responsible for their own legal obligations, including any tax obligations applicable to their sales.

Nothing in this Seller Protection Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable South African law.